FAQ

Find an answer to the most frequent questions

General

What are the warranty / repair conditions

The Mockmill is guaranteed by Wolfgang Mock GmbH for home use against material and manufacturing defects for a period of 6 years from that date of purchase. Please register your device online at mockmill.com/products/warranty to ensure that your warranty is valid The warranty does not cover damage to fragile parts, such as the hopper or flour chute, when caused by improper use. We will repair or replace a defective Mockmill with in the warranty period. If repair is required, please call us or send an email to info@mockmill.com before returning the defective mill so that we can locate the nearest authorized service center for you.

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What do I have to do to mill fresh flour with the Mockmill?

Before use, grind the Mockmill one cup of long grain rice in a course position and dispose of this flour this cleans the stones of possible manufacturing-related soiling.

  1. Connect the plug to the power socket
  2. Place a bowl beneath the chute
  3. Select milling grade
  4. Switch on the mill
  5. Add grain to the hopper (in the case of Amaranth and Fenugreek switch on first before adding the substance).
  6. After milling switch the mill off.

 

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Mockmill

What is the best way to clean the Mockmill?

The mill stones clean themselves if you select a coarse setting from time to time. If the mill is not to be used for a while (extended vacation for example), we recommend removing flour residues by milling on a coarser setting. Please observe the safety instructions in our operating manual.

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